CUSTOMER SERVICE

Shipping & Tax

  • How does Artscoops determine shipping costs?
  • Where does Artscoops ship to?
  • Are there any restrictions on international shipments?
  • Do you have one partner for shipping?
  • How are the artworks packaged during shipping?
  • Does Artscoops provide insurance?
  • Does one have to pay customs and duties?
  • How long does shipping take?
  • How does it work with multiple orders?
  • Can one return or refund an order?

FAQ

  • I am an artist seeking representation. How can Artscoops help me?
  • How do I keep informed of the latest additions to the website, promotions and upcoming events?
  • Can I be notified when artworks by a specific artist are for sale on the website or at auction?
  • Why should I create an account with Artscoops?
  • If I receive damaged work what should I do?
  • Can I come and see it in person?
  • Is it necessary for someone to sign for delivery?
  • How do I know that the artwork is authentic and not a fake?
  • What is the Artscoops auction?
  • How does the auction work?
  • Can you help corporations and individuals develop a great collection?
  • I’d like to find potential buyers for an artwork I own. Can Artscoops help me?
  • I am having some technical problems, what should I do?
  • What methods of payment do you accept?

Return Policy

All artworks returned within 15 days of receipt will receive a full refund. If the buyer prefers to receive a replacement artwork for the same amount as the purchased product, Artscoops is happy to oblige. 

However, shipping and insurance charges are not refunded. All return shipments costs, customs and duties of the returning country and payment related fees incurred during the transaction (Bank, Payment Gateways etc.,) are the sole responsibility of the buyer. 

If you would like to return an artwork please email us at service@artscoops.com giving a specific reason for the return. In case of damaged goods, we will need to see photographic proof. 

Please pack the artwork in the original tube or box, and include the certificate of authenticity. Artscoops will not accept the return of a piece without proper paperwork. Moreover, please note that artworks should be returned in perfect condition to qualify for return or exchange. 

You can ship it back to us at our corporate warehouse studio:

1164 Tabaris
Flat 7 (Top Floor)
Rue Abdul Hadi Street
Beirut
Ashrafieh
Lebanon

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