Customer Service

Shipping & Tax

  • How does Artscoops determine shipping costs?
    Shipment is based on a combination of factors: size, weight, delivery location and price of the artwork. Some artworks will require special packaging and handling, which increases costs.
  • Where does Artscoops ship to?
    Artscoops ships to most international countries. If yours in not on the list please contact us at service@artscoops.com to discuss the possibility of shipping to your location.
  • Are there any restrictions on international shipments?
    No. However some countries like China or Russia will require us using our local partners locally.
  • Do you have one partner for shipping?
    Yes. However, sometimes we might rely on other shippers too, without prior notification, if deemed more convenient for us and/or our buyer.

    We are unable to redirect orders once they are on their way to you, so please make sure that the shipping address is correct before confirming your purchase.
  • How are the artworks packaged during shipping?
    All works sold on the website are carefully packed based on the work itself either in flat boxes or tubes especially designed for works of art. Each package is designed to prevent damage as much as possible during shipping.
  • Does Artscoops provide insurance?
    Yes, through a partner. We agree to cover insurance for loss or damage during transit. Should this occur, please contact service@artscoops.com in order for us to help resolve the problem as soon as possible.
  • Does one have to pay customs and duties?
    Buyers are liable for all import duties, customs, clearing fees and local sales taxes (if any are levied by the country you are shipping to). Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we recommend that you inquire about this locally before placing your order.
  • How long does shipping take?
    Artscoops is committed to dispatching artworks within 15 days, so your order should be received within 14 business days (not including national holidays). In case of force majeure this might take longer.

    If you do not receive a confirmation email or your order within 21 days following your order date, please contact service@artscoops.com so we can check on its status.
  • How does it work with multiple orders?
    Multiple works are shipped as ordered. Artscoops does not store its works in a single warehouse. Due to this, and the fact that shipments are to various locations, we cannot combine works into a single shipment.
  • Can one return or refund an order?
    All artworks, unless marked Final Sale, can be returned within 15 days of delivery. Please read our Return Policy for a step-by-step guide.

FAQ

  • I am an artist seeking representation. How can Artscoops help me?
    We would love to hear from you. Please submit a bio and samples of your artwork to our curators by emailing service@artscoops.com. We will contact you if your work has been selected for inclusion on the website.
  • How do I keep informed of the latest additions to the website, promotions and upcoming events?
    By signing up for the Artscoops newsletter or by opening an account with us you will receive all the latest announcements including: private sales, exclusives on artworks, any limited edition pieces and our latest updates to the website.
  • Can I be notified when artworks by a specific artist are for sale on the website or at auction?
    Yes. With our newsletter you are informed of all our buying opportunities on our website and at auction, by email.

    You can also tell us which artists you are interested in, under My Account, and we will inform you through email of their upcoming events.
  • Why should I create an account with Artscoops?
    We recommend creating an account with us so that you can:
    1. Receive personalized information based on your preferences
    2. Buy and sell art online 24/7 without restrictions
    3. Be up-to-date on art events and our news by receiving our newsletter
  • If I receive damaged work what should I do?
    Take detailed pictures of both the damage to the outside of the packaging and to the inside of the artwork. Once done, please email us the photos to service@artscoops.com along with all your details and when you purchased the item.

    Please note if the item has not been opened within 6 months of delivery, Artscoops will not replace the damaged items.
    Once we receive the returned item in its original condition, we will refund the full value of your order minus:

    • Customs and duties of the returning country: customs and duties that apply when shipping back to the warehouse where the item was originally located.
    • Any payment related fees incurred during the transaction (Bank, Payment Gateways etc…).
  • Can I come and see it in person?
    For buyers ,artists and sellers that we are collaborating with that live in Beirut, Lebanon, Artscoops would be pleased to arrange a viewing.
  • Is it necessary for someone to sign for delivery?
    Yes. As the item is of a valuable nature someone will need to at the place of delivery to sign for the package.
  • How do I know that the artwork is authentic and not a fake?
    All works are signed by the artist, and upon buying a piece of art, its certificate of authenticity will be sent within the shipment. We pride ourselves in working directly with our partners: top artists, galleries and museums.
  • What is the Artscoops auction?
    In conjunction with Paddle 8 the online auction platform, we are offering yearly a selection of auctions on artwork which are not on the website.
  • How does the auction work?
    Like any online auction site the art will be up on the website for the duration of the auction. Bidders will be able to compete and outbid each other each time by bidding higher, in increments of a couple of hundred dollars, until a predetermined cut off time on the eve of the event. Whoever offers the highest bid at that predetermined cut of time will take the piece.

    Artscoops will contact you after the bidding is done to arrange shipping and insurance costs. As the winner you are responsible for these costs. As if you were buying on the website, costs will be determined by size, weight, and location of shipment.

    If you were not a winner but would like to purchase a similar piece from the artist please email us at service@artscoops.com with what you are looking for, and we will endeavor to source it for you.
  • Can you help corporations and individuals develop a great collection?
    Artscoops can help with this.

    As a corporation you can email us to make an appointment with one of our art advisors on corporate@artscooops.com.

    As an individual we can also help. The most important thing is that you find art that you find aesthetically pleasing and that you would want to live with. If you want us to develop your collection, please email us at service@artscoops.com.
  • I’d like to find potential buyers for an artwork I own. Can Artscoops help me?
    For now we only accept consignments for those living in Lebanon. If you would like to consign your artwork to us, or one of the gallery members listed on our website, please email us at service@artscoops.com.

    If you are a dealer and want to publish your inventory on Artscoops, please also email us at service@artscoops.com.

    You can also consider buying a banner advertisement across our homepage, featured artist page or in our newsletters. To learn more about our banner advertising, contact our client services on contactus@artscoops.com.
  • I am having some technical problems, what should I do?
    Please email us at contactus@artscoops.com or call +961 (0) 1 327 069.
  • What methods of payment do you accept?
    We generally accept the methods of payments listed below. However, some methods might not be available to all countries due to banking or legal restrictions:
    • Visa
    • MasterCard
    • Paypal
    • Wire transfers
    • Cheque

Return Policy

All artworks returned within 15 days of receipt will receive a full refund. If the buyer prefers to receive a replacement artwork for the same amount as the purchased product, Artscoops is happy to oblige.

However, shipping and insurance charges are not refunded. All return shipments costs, customs and duties of the returning country and payment related fees incurred during the transaction (Bank, Payment Gateways etc.,) are the sole responsibility of the buyer.

If you would like to return an artwork please email us at service@artscoops.com giving a specific reason for the return. In case of damaged goods, we will need to see photographic proof.

Please pack the artwork in the original tube or box, and include the certificate of authenticity. Artscoops will not accept the return of a piece without proper paperwork. Moreover, please note that artworks should be returned in perfect condition to qualify for return or exchange.

You can ship it back to us at our corporate warehouse studio:

1164 Tabris
Flat 7 (Top Floor)
Rue Abdul Hadi Street
Beirut
Ashrafieh
Lebanon
Firouz Farman-Farmaian

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Audrée Anid

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